Your appointment time is reserved just for you.

The MIST Wellness
Your appointment time is reserved just for you.

This Cancellation Policy outlines how appointment changes, cancellations, and no‑shows are handled at The MIST Wellness. By booking a service, you agree to the terms below.

1. Appointment Changes & Cancellations

We understand that schedules can change. To respect the time reserved for you and for our providers:

• Cancellations or rescheduling must be made at least 24 hours before your appointment time.
• Changes made within 24 hours may incur a late‑cancellation fee.
• Repeated late cancellations may require prepayment for future bookings.

This policy applies to in‑office and in‑home concierge appointments.

2. No‑Show Policy

A “no‑show” occurs when a client does not arrive for a scheduled appointment and does not notify us.

• No‑shows may be charged up to the full cost of the scheduled service.
• After two no‑shows, future appointments may require full prepayment.

3. In‑Home / Mobile Service Cancellations

Because mobile visits require dedicated travel time and preparation:

• Cancellations within 24 hours may incur both the late‑cancellation fee and any applicable travel fees.
• If the provider arrives and the environment is unsafe, inaccessible, or the client is unavailable, the visit is considered a no‑show.

4. Late Arrivals

To keep appointments running smoothly:

• Arrivals more than 10 minutes late may result in a shortened service or the need to reschedule.
• If rescheduling is required due to lateness, it may be treated as a late cancellation.

5. Refunds

Because our services are elective and time‑based:

• All completed services are non‑refundable.
• Prepaid services, packages, and memberships follow their own terms and may not be refundable once purchased.

6. Weather, Emergencies & Provider Delays

If we must reschedule due to weather, safety concerns, or provider emergencies:

• You will not be charged any cancellation fees.
• We will offer the next available appointment time.

7. How to Cancel or Reschedule

You may cancel or reschedule through:

• Our online booking platform
• Text or phone call
• Email

Cancellations are effective once confirmed by our team.