Privacy Policy

Last updated: 3/9/2026

The MIST Wellness (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book services, or receive care through our wellness and aesthetic offerings. By accessing our services, you agree to the practices described in this Policy.

1. Information We Collect

We may collect the following categories of information:

  • Personal Identifiers — Name, date of birth, phone number, email address, home address.
  • Health & Wellness Information — Intake forms, treatment history, allergies, medications, and information you voluntarily provide to determine service eligibility.
  • Payment Information — Billing details processed securely through third‑party payment processors.
  • Technical Data — IP address, browser type, device information, and usage data collected through cookies or analytics tools.
  • Communications — Messages, inquiries, and feedback submitted through our website or booking platform.

We collect information directly from you, automatically through website technologies, and from third‑party platforms used for scheduling, payments, or analytics.

2. How We Use Your Information

We use your information to:

  • Provide, schedule, and deliver wellness and aesthetic services
  • Verify eligibility and ensure safe treatment
  • Process payments and manage appointments
  • Communicate with you about services, updates, and promotions
  • Improve website performance and user experience
  • Maintain internal records and comply with legal obligations
  • Enhance safety, quality, and customer support

We do not sell or rent your personal information.

3. How We Share Your Information

We may share your information only with:

  • Service Providers — Scheduling platforms, payment processors, analytics tools, and technology partners who assist in delivering our services
  • Clinical Partners — Licensed providers involved in your care
  • Legal or Safety Authorities — When required by law or to protect the safety of clients or staff

We do not share your information with third parties for their marketing purposes.

4. Cookies & Tracking Technologies

Our website may use cookies, pixels, and analytics tools to:

  • Understand website traffic and user behavior
  • Improve site functionality and performance
  • Recognize returning visitors
  • Support marketing and advertising efforts

You may disable cookies through your browser settings, though some features may not function properly.

5. Marketing Communications

With your consent, we may send you updates, promotions, or service announcements. You may opt out at any time by using the unsubscribe link or contacting us directly.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. While we strive to protect your data, no method of transmission or storage is completely secure.

7. Children’s Privacy

Our services are intended for adults 18 and older. We do not knowingly collect information from children. If we learn that information from a minor has been submitted, we will delete it promptly.

8. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request corrections or updates
  • Request deletion of your information, subject to legal or operational requirements
  • Opt out of marketing communications

To exercise these rights, contact us using the information below.

9. Third‑Party Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with an updated “Last Updated” date. Continued use of our services indicates acceptance of the revised Policy.

11. Contact Us

For questions about this Privacy Policy or your personal information, contact:

The MIST Wellness
info@themistwellness.com
502-436-3359
9720 Park Plaza Ave, Suite 206

Contact

9720 Park Plaza Avenue,
Unit 206
Louisville, KY  40241

Monday – Friday
8:30am – 4pm
Concierge services available outside business hours upon request.
502-436-3350